GigCommand Refund & Cancellation Policy
Version: 1.0
Effective Date: August 7, 2026
Last Updated: August 7, 2026
Overview
GigCommand is built around trust. We want bands to understand what they are buying before they pay.
This policy explains how trials, subscriptions, cancellations, Founding Lifetime purchases, and billing help work for GigCommand.
GigCommand is operated by Wrecked Hooligan LLC.
Free Trial
GigCommand offers a 14-day free trial for new commercial organizations.
No credit card is required to start the trial.
The trial begins when you intentionally create your band organization in GigCommand. Creating an account by itself does not start a trial.
Monthly and Annual Subscriptions
GigCommand offers organization-level subscriptions.
One subscription covers the whole band organization. GigCommand does not charge per member or per seat.
Monthly subscriptions renew monthly until cancelled.
Annual subscriptions renew annually until cancelled.
If you change between Monthly and Annual, the change takes effect at the next renewal. GigCommand does not prorate Monthly and Annual plan changes.
Cancellation
You may cancel a Monthly or Annual subscription at any time from the Manage Plan area in GigCommand.
Cancellation does not remove access immediately. Your organization keeps paid access through the current paid period.
After the paid period ends, subscription-based access may end unless your organization has another valid access source, such as Founding Lifetime or complimentary access.
Before cancellation takes effect, you may keep your subscription where the product safely supports reversal.
After trial or paid access actually ends, your organization enters Data Access Mode. Existing organization data remains available for 90 days so legitimate members can view records, export data, or reactivate a plan.
During Data Access Mode, active operational changes may be blocked. Reactivating before the retention deadline restores full access and cancels scheduled deletion.
After the 90-day retention period, organization data is scheduled for deletion in accordance with GigCommand's data-retention policy. Certain payment, security, audit, legal, tax, and operational records may be retained where required or appropriate, and backups may follow applicable backup retention cycles.
Refunds
Subscription charges are generally not automatically refunded when you cancel. Cancellation prevents future renewal and preserves access through the period already paid.
If you believe a charge was made in error, contact GigCommand Support. We review billing concerns individually and will work in good faith to resolve mistakes.
Refund decisions may depend on the circumstances of the charge, payment processor requirements, abuse prevention, and applicable law.
Founding Lifetime
Founding Lifetime is a one-time purchase for one GigCommand organization.
It does not create a recurring subscription.
Founding Lifetime is permanently limited to the first 100 paid organizations, subject to availability when payment is confirmed.
Founding Lifetime access is tied to the organization that purchased it. It is not transferable, sellable, or assignable.
Founding Lifetime remains valid for as long as GigCommand continues operating the service.
Because Founding Lifetime is a limited one-time access purchase, refunds are not guaranteed. If there is a billing issue or accidental purchase, contact GigCommand Support as soon as possible so we can review it.
Payment Processor
GigCommand uses Stripe to process payments.
GigCommand does not directly store raw payment card numbers when payment is handled through Stripe Checkout.
Stripe may provide receipts, payment processing, fraud prevention, and related billing services.
Contact
For billing help, cancellation questions, or refund requests, contact:
GigCommand Support
Email: support@gigcommand.app
For general company or legal contact:
Wrecked Hooligan LLC
Email: info@wreckedhooligan.com
Version History
Version 1.0
- Initial commercial refund and cancellation policy.